Table of Contents
Plain English Summary: By using our website or services, you agree to these terms. We provide consulting services — we're not responsible for your business results. Consultations are prepaid and non-refundable within 48 hours of the session. We keep your business information confidential. All disputes are governed by Florida law.
1. Acceptance of Terms
By accessing or using the website at pinnacleimpactsolutions.com ("Site") or engaging any services provided by Pinnacle Impact Solutions LLC ("Company," "we," "us," "our"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.
If you do not agree to these Terms, you may not use our Site or services. These Terms apply to all visitors, clients, and others who access or use the Site.
2. Our Services
Pinnacle Impact Solutions provides the following professional consulting services:
- Marketing Automation Retainers: Ongoing setup, management, and optimization of marketing automation systems including lead generation, email outreach, CRM, and multi-channel follow-up
- Private Strategy Consultations: 1-hour and 3-hour intensive sessions with an expert consultant focused on business strategy, marketing, and growth
- Corporate AI Governance: Assessment, framework development, compliance guidance, and training for organizations deploying artificial intelligence systems
All services are delivered virtually via Zoom or equivalent video conferencing. We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.
3. Consultations & Engagements
Booking
Strategy consultations are booked through our scheduling system (Calendly). A booking is confirmed only upon receipt of full payment. We reserve the right to limit consultation availability at our discretion.
Preparation
Clients booked for strategy sessions will receive a Consultation Prep Questionnaire 48 hours before the session. Completing this questionnaire is strongly recommended to maximize the value of the session.
Recording
Sessions may be recorded via Zoom for the purpose of delivering the session recording to the client. By booking a consultation, you consent to the session being recorded. Recordings are not shared with third parties.
Deliverables
Post-session deliverables (written action plans, strategy documents, roadmaps) are delivered within the timeframes specified at time of booking. Delivery timelines assume timely receipt of all required client information.
No Guarantee of Outcomes
Our services provide strategic advice and recommendations based on our professional expertise. Results depend on your implementation and many factors outside our control. We do not guarantee specific business outcomes, revenue figures, or return on investment.
4. Payment & Refund Policy
Payment
All consulting services require full payment in advance via Stripe or other approved payment methods. Monthly retainer services are billed on a recurring monthly cycle. Retainer agreements require a minimum 30-day written notice to cancel.
Refund Policy
Consultations: Full refund is available with 48+ hours notice before the scheduled session. Cancellations within 48 hours are non-refundable. No-shows are non-refundable.
- Retainer services: Refunds for the current billing period are not available once work has commenced. If we are unable to deliver the agreed-upon services, a prorated refund will be issued
- AI Governance engagements: Hourly work is non-refundable once performed. Fixed-price project deposits are non-refundable after project kickoff
Disputed Charges
Before initiating a chargeback, we ask that you contact us at contact@pinnacleimpactsolutions.com so we can resolve the issue directly. We respond to all billing inquiries within 2 business days.
5. Messaging & Communications
By providing your phone number to Pinnacle Impact Solutions through our website, email, or direct contact, you consent to receive SMS and WhatsApp messages from us for service-related and marketing purposes.
- You may opt out at any time by replying STOP to any message
- Reply HELP for assistance
- Message frequency varies. Standard message and data rates may apply
- Mobile information is not shared with third parties for marketing purposes
For full details, see our SMS & WhatsApp Communications policy.
6. Intellectual Property
Our Content
All content on this Site — including text, graphics, logos, page layouts, and methodology frameworks — is the property of Pinnacle Impact Solutions LLC and protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
Deliverables
Upon full payment, clients receive a non-exclusive license to use the strategy documents, action plans, and frameworks delivered as part of their engagement for internal business purposes. Pinnacle Impact Solutions retains ownership of all proprietary methodologies and frameworks.
Client Materials
You retain full ownership of all information, data, and materials you provide to us. You grant us a limited license to use your materials solely for the purpose of delivering our services to you.
7. Confidentiality
We treat all client information as confidential. We will not disclose your business information, financial data, strategies, or any information shared during consultations to any third party, except as required by law or with your explicit written consent.
This confidentiality obligation survives the termination of any service engagement and remains in effect indefinitely.
If you require a formal Non-Disclosure Agreement (NDA) prior to beginning an engagement, please request one before your first session. We are happy to execute mutual NDAs for corporate engagements.
8. Disclaimer of Warranties
Our services and Site are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.
We do not warrant that:
- Our services will meet your specific requirements or expectations
- Results from our consulting advice will achieve particular business outcomes
- The Site will be uninterrupted, error-free, or free of viruses or other harmful components
- Information on the Site is complete, accurate, or current
Nothing in these Terms excludes or limits any warranty that cannot be excluded or limited under applicable law.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Pinnacle Impact Solutions LLC, its members, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits, revenue, or business opportunities
- Loss of data or goodwill
- Costs of substitute services
- Any damages resulting from your reliance on our advice or recommendations
Our total liability to you for any claim arising from or relating to our services shall not exceed the total amount paid by you to us in the 3 months preceding the claim.
10. Indemnification
You agree to defend, indemnify, and hold harmless Pinnacle Impact Solutions LLC and its members, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to:
- Your use of our Site or services
- Your violation of these Terms
- Your violation of any third-party rights
- Your use or misuse of the strategic advice or deliverables we provide
11. Termination
We reserve the right to terminate or suspend your access to our services immediately, without prior notice, for conduct that we believe:
- Violates these Terms
- Is harmful to other clients or third parties
- Is fraudulent or abusive
- Creates legal liability for us
You may terminate a retainer engagement with 30 days written notice to contact@pinnacleimpactsolutions.com. Prepaid consultation fees are non-refundable upon termination.
12. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.
Any dispute arising from these Terms or your use of our services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, with proceedings conducted in Florida.
You waive the right to bring claims as a plaintiff or class member in any purported class action lawsuit.
13. Changes to These Terms
We reserve the right to modify these Terms at any time. We will provide at least 14 days notice for material changes by posting the updated Terms on our Site and, for active clients, sending an email notification. Your continued use of our services after changes take effect constitutes acceptance of the revised Terms.
14. Contact Us
Questions about these Terms? Contact us:
- Email: contact@pinnacleimpactsolutions.com
- Website: pinnacleimpactsolutions.com
- WhatsApp: +1 +1 (888) 311-3485